Return Policy
Return & Refund Policy
Last Updated: September 28, 2026
Return Period
At Bloomviia, customer satisfaction is important to us.
Eligible items may be requested for return within 14 calendar days after delivery.
Return requests submitted after the applicable return period may not be accepted unless required by applicable laws or regulations.
Return Requirements
To be eligible for a return, the product must meet the following conditions:
• The item must be unused and in its original condition;
• The product must include original packaging and any included accessories;
• Proof of purchase must be provided.
Items that arrive damaged, defective, incorrect, or significantly different from the product description will be handled separately according to the circumstances.
How to Request a Return
Before sending any product back, please contact our customer support team:
Email:
service@bloomviia.com
Please provide the following information:
• Order number;
• Product name or item you would like to return;
• Reason for the return request;
• Photos or videos if the item is damaged, defective, or incorrect.
Please wait for confirmation and return instructions from our support team before shipping any item back.
Return Address
Please do not send returned items directly to our business address unless instructed by our customer service team.
After your return request has been reviewed and approved, we will provide the appropriate return address and detailed return instructions.
The return location may differ from the company information listed below.
Return Shipping Costs
Returns Due to Personal Reasons
For returns caused by personal preference, change of mind, incorrect selection, or other reasons unrelated to product quality issues, customers are responsible for applicable return shipping costs.
Damaged, Defective, or Incorrect Products
If you receive an item that is damaged, defective, incorrect, or does not match the product description, please contact us at:
After reviewing your request, we will provide an appropriate solution, which may include a replacement, refund, or other resolution.
If the issue is confirmed to be caused by our error, customers will not be responsible for additional return shipping costs related to resolving the issue.
Order Cancellation
Cancellation requests should be submitted as soon as possible after placing an order.
Orders can usually be cancelled before they enter processing or shipment preparation.
Once an order has entered processing, packing, or shipping procedures, cancellation may no longer be possible.
Orders that have already been shipped cannot be cancelled and must follow the applicable return process.
To request an order cancellation, please contact:
Email:
service@bloomviia.com
If your cancellation request is approved before processing begins, the refund will be issued to your original payment method.
Refunds
Once an approved return has been received and inspected, we will send a confirmation email regarding the refund status.
Approved refunds will be returned to the original payment method.
Refunds are generally processed within:
5–10 business days after the returned item has been received and reviewed.
Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
Missing or Delayed Refunds
If you have not received your refund after the expected processing period:
- Check your bank or payment provider account again;
- Contact your card issuer or payment service provider for additional information;
- If the issue remains unresolved, contact our support team.
Please provide:
• Order number;
• Refund details;
• Any related transaction information.
Our customer service team will assist you as soon as possible.
Shipping Information
Bloomviia currently provides shipping within the United States.
Available shipping options:
Standard Shipping
Orders: $0.00–$38.99
Shipping Fee: $3.99
Free Shipping
Orders: $39.00 or above
Shipping Fee: Free
Express Shipping
Shipping Fee: $7.99
Business Information
Brand Name: Bloomviia
Company Name:
Nanjing Huixiang Yijiaqin Technology Co., Ltd.
Business Address:
Room 110, Building 3, Area A, Nanjing Yiwu Small Commodity Market, No. 388 Tianyuan East Road, Jiangning District, Nanjing, Jiangsu Province (Jiangning High-tech Park)
Customer Service Email:
service@bloomviia.com
Customer Service Phone:
025-52159545